Shipping policy

FestoraShop works with multiple fulfillment partners to produce and ship our products. Because some items are made to order or fulfilled by different suppliers, processing and delivery times may vary depending on the product, destination, and supplier.

Processing Times
Most orders are processed within 2–7 business days before shipment. Some products may require additional production time.

Shipping Times
Estimated delivery times vary by product and destination. Most U.S. orders typically arrive within 3–10 business days after processing. International delivery times may be longer.

Shipping Costs
Shipping charges are calculated at checkout based on the product, shipping destination, and fulfillment provider.

Multiple Packages
If your order contains products from different fulfillment partners, your items may arrive in separate packages and at different times.

Tracking Information
When tracking information is available, it will be sent to the email address provided at checkout.

Delays
FestoraShop is not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or other circumstances outside our control.

Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

Digital Products
Digital products do not require shipping. Download instructions are provided after purchase.

Questions
For questions about your order or shipment, please contact us through the contact information provided on FestoraShop.com.