Refund policy
RETURN AND REFUND POLICY
At FestoraShop, we want you to be happy with your purchase. Because our store offers a combination of physical products, print-on-demand items, products fulfilled by third-party suppliers, and digital products, return eligibility may vary depending on the type of item purchased.
RETURNS
For eligible physical products, you may request a return within 14 days after receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at support@festorashop.com.
If your return is accepted, we will provide you with instructions on how and where to send your package and, when applicable, the appropriate return address. Please do not send products back without contacting us first.
Items returned without prior authorization may not be accepted.
RETURN SHIPPING
Return shipping costs may vary depending on the product, supplier, and reason for the return.
If a return is due to customer preference, such as a change of mind, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine the appropriate solution.
DAMAGES AND ISSUES
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
Please include your order information and, when possible, photos showing the problem so we can evaluate the issue and make it right.
PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS
Some FestoraShop products are produced specifically after an order is placed.
Because these products are made to order, they may not be eligible for returns or exchanges due to buyer's remorse, incorrect size selection, color preference, or change of mind.
However, if a print-on-demand or made-to-order product arrives damaged, defective, misprinted, or incorrect, please contact us at support@festorashop.com so we can review the issue.
CUSTOM OR PERSONALIZED PRODUCTS
Custom, personalized, or specially made products generally cannot be returned unless they arrive damaged, defective, or incorrect.
Please contact us if you have questions about the eligibility of a specific product before placing your order.
DIGITAL PRODUCTS
Digital products, downloadable files, digital games, digital books, templates, and other electronically delivered products are generally non-returnable and non-refundable once they have been delivered, accessed, or downloaded, except where required by applicable law.
If you experience a technical problem accessing or downloading a digital product purchased from FestoraShop, please contact us at support@festorashop.com and we will make reasonable efforts to help resolve the issue.
NON-RETURNABLE ITEMS
Certain types of products may not be eligible for return, including:
• Digital and downloadable products after delivery or download
• Personalized or custom-made products
• Certain print-on-demand products
• Personal care products when opened or used
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
Please contact us at support@festorashop.com if you have questions about a specific item.
EXCHANGES
Because many FestoraShop products are fulfilled by different suppliers or made to order, direct exchanges may not always be available.
When an exchange is not available, the fastest way to receive another item may be to complete an approved return, when eligible, and place a new order.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at support@festorashop.com.
Orders that have already entered production, fulfillment, or shipment may not be eligible for cancellation.
REFUNDS
We will notify you after your approved return or refund request has been reviewed.
If your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card company may require additional processing time.
If more than 15 business days have passed after we have approved your refund, please contact us at support@festorashop.com.
EUROPEAN UNION CUSTOMERS
If your order is shipped into the European Union, you may have additional cancellation or return rights under applicable consumer protection laws, including a 14-day cooling-off period in certain circumstances.
Some exceptions may apply, including certain custom-made, personalized, sealed, perishable, or digital products.
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.
CONTACT US
If you have any questions regarding returns, refunds, damaged products, cancellations, or your order, please contact:
FestoraShop
Email: support@festorashop.com